Returns & Refunds

We want you to be happy with your Oglove purchase. If you change your mind, you can notify us that you wish to return your order within 30 days of delivery.

This policy applies to purchases made directly from www.oglove.co.uk, operated by Gizmo Deals Ltd.

How to return an item

1. Let us know

Email info@oglove.co.uk within 30 days of receiving your order. Please include:

• Your name and order number.
• The item or items you wish to return.
• Whether you would like a refund.

You do not need to give a reason for a change-of-mind return.

2. Include your order details

Complete our return form and place it inside your parcel:

Download the Oglove Return Form (.docx)

Cannot download or print the form? No problem. Simply include a handwritten note containing your name, order number, email address and the items being returned. The form is optional and is not required to exercise your cancellation rights.

3. Send your return

Please send your items within 14 days of notifying us to:

Package the items securely. We recommend using a tracked postal service and keeping your proof of posting.

Item condition

You may inspect and try on your items as you would in a shop.

Please return all included accessories and, where possible, the original packaging. Missing original packaging does not automatically prevent a return.

If handling beyond what is necessary to inspect the goods has reduced their value, we may make a deduction reflecting that reduction, where permitted by law.

Sale and discounted items are eligible for returns on the same basis as full-price items.

Return postage

For change-of-mind returns, including ordering the wrong size, you are responsible for return postage costs.

If your item is faulty, damaged on arrival, incorrect or not as described, please email info@oglove.co.uk before posting it back so we can explain the next steps. We will cover reasonable return postage costs where required by law.

Refunds

For change-of-mind cancellations, we will refund you without undue delay and within 14 days of receiving the returned goods or receiving evidence that you have sent them back, whichever is earlier.

Refunds will be made to your original payment method unless you expressly agree otherwise. We do not charge a refund processing fee.

If you cancel your entire order, we will also refund the original standard delivery charge. If you selected a premium delivery service, we will refund up to the cost of our standard delivery option.

Faulty or incorrect items

If an item is faulty, not as described or not fit for purpose, you have rights under UK consumer law, which may include a refund, repair or replacement.

Our 30-day change-of-mind policy does not limit those rights. Please contact us with your order number and a description of the problem. Photos can help us assess the issue, where relevant.

Exceptions

Change-of-mind cancellation rights may not apply to goods made to your specifications or clearly personalised.

Any applicable exception does not affect your rights if the goods are faulty or not as described.

Need help?

Email: info@oglove.co.uk
Website: www.oglove.co.uk/returns/

Nothing in this policy affects your statutory consumer rights.